In the B2B realm, the challenge intensifies with the entry of every new competitor. The vendors raise the stakes to make customers return for more. Reinventing the wheel is an expensive solution. Nevertheless, reinventing a strategy is a competent approach to sustaining the growth over a long term. Giving customers quality reason to remain loyal to your services will give your business the advantage over corrivals. The extended support towards customers must never cease even if they express satisfaction with the overall initial experience. Customer service is a continuous process of reviving client interest in services.