Watching potential customers click away from your website is indeed a pleasant sight for any marketer. To prevent such happening and to retain visitors for additional minutes, companies are increasingly heading towards the online chat sales channel as it allows them to directly interact with potential customers, ensuring a higher ROI and better customer satisfaction.
Helping you build strong relationships with clients, Live chat is useful for answering customers issues for which customers need not leave your website and look for assistance on the phone, email or social media platforms. By adding a human factor to your site, it allows customers to chat with a business in real-time and ask questions, get advice and in the process build confidence in your company.
Here, we present to you five reasons that will make you believe that by implementing Live chat you can boost the effectiveness of your customer service to a great extent.